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Job Openings:

Job Title:            Front Desk Associate
Reports to:        Office Manager and Executive Director
Salary Range:   $47,840 – $52,000 (based on experience)
FLSA Status:     Full time, non-exempt
Hours:                11:30am to 8:00pm Tuesday through Friday
9:00am to 5:30pm Saturday
SUMMARY

Reporting to the Office Manager, Villa Musica’s Front Desk Associate is responsible for managing the desk day-to-day at Villa Musica and provides support for the Office Manager and Executive Director.  This role is integral to the culture of the organization, and serves as the liaison and first point of contact for students, parents, guests and the general public. Responsible for maintaining a stable and welcoming environment for the student community at Villa Musica, the successful applicant will possess strong interpersonal skills and be able to work un-supervised. The successful applicant must be a positive self-starter and team-player able to work in a creative atmosphere with high standards for quality, accuracy and innovation. This role is based at the new Fletcher Hills campus: 2382 Fletcher Parkway, El Cajon, CA 92020. The successful candidate will be required to work at least one day per week at the Sorrento Valley campus.

ESSENTIAL DUTIES AND MAJOR RESPONSIBILITIES

  • Oversee the day-to-day activities and operations of Villa Musica’s front desk at either Sorrento Valley or Fletcher Hills locations
  • Provide a full range of high-level support to the Office Manager, Executive Director and Faculty as needed.
  • Required to handle confidential information with good judgement and discretion.
  • Process all new student inquiries/registrations
    • Respond in a timely manner
    • Connect with appropriate Faculty
    • Schedule initial lessons
  • Maintain studio/recital schedules
  • Accept, record and process payments from students
  • Serve as the point person for administrative duties including:
    • Answer, direct, and relay telephone and email messages
    • Monitor the use of supplies and equipment

QUALIFICATIONS

  • High School Diploma, GED required
  • Bachelor’s degree preferred, or equivalent work experience
  • Excellent time management skills and ability to work independently, multi-task and prioritize
  • Attention to detail
  • Pleasant manner and good communication, dependability and honesty
  • Current Driver’s License Required

FUNCTIONAL/TECHNICAL KNOWLEDGE & SKILLS

  • Strong computer skills and familiarity with Windows-based software (including MS Office).
  • Experience with Mac hardware and QuickBooks.
  • Tech savvy, quick to learn new software.
  • Writes/creates basic reports and business correspondence.
  • Communicates clearly and effectively, and works in collaboration with others.
  • Spanish language skills highly valued (but not necessary)

ADDED BENEFITS

All employees who work at Villa Musica receive significant music tuition discounts:

  • 25% reduction in private lesson tuition
  • 50% reduction in group class/summer camp tuition
  • 2 weeks paid vacation

Health Insurance group coverage is offered to all full-time employees. Villa Musica pays 50% of the cost of the Kaiser Permanente group plan in place.

Villa Musica employees also have access to practice rooms, instruments, special ticket prices for concerts and events through partners such as San Diego Symphony, San Diego Opera and the La Jolla Music Society.

Individuals of identities that are underrepresented in arts administration are especially encouraged to apply. Villa Musica is an equal opportunity employer. We value a diverse workplace and strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

To Apply: Please send a cover letter and resume to Dr. Fiona L. Chatwin fchatwin@villamusica.org

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